Job Description

Overview

Allied Consultants, Inc is a proudly Austin-based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experienced Business Analyst to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience, including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
• Medical insurance (with employer cost sharing)
• Life insurance
• A 401(k) plan with company match
• Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Location of job: Hybrid-3 days remote with 2 days (Tuesdays and Thursdays) required to be onsite. Program will only accept LOCAL ONLY candidates for this position.**

Responsibilities

The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with client's agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Qualifications

Minimum Requirements:

• 5 years advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
• 5 years excellent problem-solving and critical thinking skills and a strong attention to detail.
• 5 years experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• 4 years of performing regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
• 4 years responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
• 4 (or 3-5) years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
• 4 years of ITIL 4 Foundation certification.

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