Customer Service Manager Job at firstPRO, Inc, Hatfield, PA

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  • firstPRO, Inc
  • Hatfield, PA

Job Description

Title: Customer Service & Inside Sales Manager

Pay: $90,000 – $105,000 base + bonus potential

Location: Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2-3 days at a time

Company: Confidential manufacturer

Responsibilities

Inside Sales

  • Develop and implement business plans and processes to drive customer revenue growth.
  • Manage the inside sales function to achieve sales and growth targets.
  • Enhance the customer experience and build lasting client relationships.
  • Collaborate with leadership on business performance reviews and improvement strategies.
  • Maintain rapport with key clients and stakeholders.

Customer Service

  • Lead, coach, and develop a team of 6 CSRs (3 in Hatfield, 3 out of state).
  • Ensure ownership of customer issues and resolution.
  • Travel out of state every 4–6 weeks for 2–3 days to maintain team alignment and cohesion.
  • Establish SOPs for consistent customer interactions.
  • Develop and report on key service and sales metrics for leadership.
  • Align team talent to optimize service delivery and conversion rates.
  • Provide regular feedback and coaching to staff.
  • Support cross-functional alignment with Plant Managers, Sales, and Operations.

Requirements

  • Bachelor’s degree strongly preferred.
  • 5+ years of customer service and/or inside sales management experience.
  • Manufacturing experience required.
  • Proven success leading a team of at least 5 people.
  • Track record of driving process improvements.
  • ERP and CRM system knowledge required; Salesforce a plus.

Benefits

  • Day 1 eligibility: Medical, Dental, Vision, and 401(k) with match
  • Tuition Reimbursement
  • 4 weeks PTO + 2 personal days
  • Bonus potential

Job Tags

Full time,

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