Job Description

Day to Day:

A growing travel company in Boulder, Colorado is looking to add a Support Specialist to their team! As a Support Specialist you will be responsible for taking initiatives to improve traveler success, demonstrating resourcefulness in solving complex issues, and showing adaptability in a dynamic environment. Responsibilities include supporting travelers and specialists, managing trip requests, responding to inquiries, and assisting with various projects to enhance the overall experience and operations. Collaboration with a global team and continuous learning are key aspects of this position. This person will need be willing to adjust working hours to address emergencies that may arise outside the standard 9am - 5pm schedule.

Must Haves:

• 1+ year of experience in customer service and/or sales
• Excellent written and verbal communication skills on the phone and over email
• Highly adaptable and effective in a fast-paced startup environment
• Demonstrated ability to thrive in high-pressure situations and ability to problem solve
• Capable of working independently while also being a collaborative team player

Nice to Have Skills:

• Passion for travel

Compensation:

$50,000-55,000/year

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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