Guest Service Agent Job at Best Western Premier Rockville Hotel & Suites, Rockville, MD

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  • Best Western Premier Rockville Hotel & Suites
  • Rockville, MD

Job Description

Job Summary:
We are looking for a friendly and professional Guest Service Agent to join our front desk team. The ideal candidate will provide exceptional service to guests, ensuring a welcoming experience from check-in to check-out. This role is vital in maintaining a positive hotel reputation through attentive customer service and efficient operations.

Key Responsibilities:

  • Greet guests warmly and assist with check-in and check-out procedures.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel amenities, local attractions, and services.
  • Process payments, reservations, and room assignments accurately.
  • Maintain accurate records of guest interactions and transactions.
  • Communicate with housekeeping and maintenance to ensure room readiness.
  • Follow safety and security procedures and maintain a neat front desk area.

Qualifications:

  • Previous customer service or hospitality experience preferred.
  • Strong communication and problem-solving skills.
  • Proficiency in hotel management systems and MS Office is a plus.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Job Tags

Holiday work, Part time, Local area, Flexible hours, Night shift,

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