Job Description

About us.

Lucid Therapeutics provides healing through the psychedelic arts.

To live life with authenticity, joy, and confidence is a gift. 

We help people become who they are fully meant to be with safe, supportive, and insightful psychedelic therapy and integration.

The medicine is only one part of the process. This is about optimizing people’s mindset and cultivating the right setting for treatment. The integration of the experience enables people to feel better, make meaning of their journey, and transform their life. 

We empower people to write the invitation for change with caring, innovative, and evidence-based mental health and psychedelic therapy.

1. Built on Best Practices. We are not another infusion center. We collaboratively discover your intentions for the therapy, build a customized care plan, and pair you with an integration coach who partners with you every step of the way to ensure you make meaning of your treatment. 
2. Motivated by Meaning. We make treatment about our client’s stories. We learn who they are, take the time to deeply understand what’s not serving them anymore, and shepherd them through this transformation with compassion, so they experience the results you desire.
3. Founded by Forerunners . We know that we can only take our clients as far as we have been. We were early adopters of this treatment and have experienced the power of it in our own lives, ensuring we take our clients beyond an injection with a nuanced and personalized care plan that brings healing. 

We currently offer Spravato, ketamine assisted psychotherapy, Stellate ganglion blocks, peptide therapy and will be expanding to new technologies such as MDMA, Psilocybin, and DMT as they become legal.

About our founder. 

Our wellness center is led by Dr. Remi Drozd, a board-certified emergency physician. With almost two decades of experience, Dr. Drozd is well-versed in helping people improve their well-being.

He began offering ketamine after coming to the conclusion that western medicine was lacking when it came to treating symptoms and sickness. Dr. Drozd and his team at Santa Barbara Ketamine Therapy are passionate about ketamine-assisted therapy, the research behind the cutting-edge treatment, and helping clients get their lives back.

About You

What you own: You are responsible for helping us grow our solopreneur practice into a thriving practice in our new space by:

• Providing excellent client service, managing client’s appointment schedules, following up and staying in touch with current clients 
• Providing responsive, accurate, high-quality, high-touch, experience during client conversations
• Offering an optimal client experience to those coming in for their sessions
• helping with inventory and daily workflows

What you excel at: Connecting with people where they are. Understanding what we offer. And connecting the dots between the two so we can help more of the clients we excel at serving, always putting the human at the center of the equation. Being passionate about offering innovative treatment and therapeutic services to the community. You are patient, as customers have lots of questions about this emerging new field. You will own data tracking CRM software, lead management, appointment and scheduling, as well as follow ups. (click up, Advanced MD, Spruce) You enjoy educating the public on the impact and exciting possibilities this treatment provides.

• Give the client a delightful experience that is connected, caring, and helpful from the moment they call us
• Getting better everyday. You use standard processes and evolve how you use them as you see what works and doesn’t. You recommend improvements when needed to the Growth Manager and Intake Specialist. And support implementation of those improvements when call volume is low.
• Monitor, manage & maintain the right metrics and data in the system so you can optimize your workflow
• Focused & responsive. You know how to manage a call and email queue. You stay on top of the calls, let people know when you have more calls than you can take so no client is left unattended.
• Enthusiastic and warm. You know how to welcome a client and ensure they are prepared for their appointment.
• Responsible for the practice. You can keep the space organized and turn over a room after a client’s appointment. 

Scope of Work

• Answer inbound phone calls (new leads typically go to another person but some will be your) and emails.
• Collaborate with the Intake Specialist by transferring new client calls and email inquiries to them, as they will educate manage converting inbound callers to clients
• Inventory management
• Scheduling clients and providers, as well as managing follow ups and maintaining contact with our clients
• Provide exceptional customer service on the phone and in person
• Create an exceptional experience for clients who visit the office - from an initial greeting to ensuring they are set for their next appointment upon leaving. Encourage customers to follow up with you and ask questions as needed.
• Keeping the practice space organized
• Our greatest goal is to create the most caring, customer-focused treatment experience from first outreach to the finished program. 
• When the schedule and calls are finished this position could include outreach, marketing, social media and other creative tasks.

Job Type

Part time, 30-40 hours per week

Start date: May 15th 2025

Salary

$23.00 per hour

Benefits

• Paid training
• Paid Time Off & Holidays: Paid time off accrues at a rate of 6.66 hours per month for full time employees, coming out to 80 PTO hours per year, or 10 business days.
• The maximum number of vacation hours that can be carried over into the next calendar year is 40 hours.
• Holidays: There will be four paid holidays (July 4th, Thanksgiving, Christmas, New Years), and we will remain open for business the remaining days of the year.
• Sick Time: Full time employees are granted 24 hours, which comes out to 3 business days of sick time per calendar year. Unpaid leaves of absence (such as maternity leave, family medical leave)
• At this time, we do not offer Health, dental or life insurance or any retirement plans
• Professional growth opportunities
• Employer-sponsored lunches, dinner events
• Use of the District 216 corporate membership

Schedule:

• Day shift (9am - 5 pm )
• Monday to Friday
• No nights
• No weekends

Work Location

• Ability to reliably commute or live locally
• Santa Barbara, CA 93103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical clinic or wellness practice - admin or front desk
• Understanding psychedelic and alternative therapy (Nice to have)

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