Title - Visitor Relations Spec B (This is a tour guide position)
Location - Mukilteo, WA (Onsite)
Duration - 6 Months Contract + possible extension
Rate - $28/hr on W2
Notes-
Shifts: 1st shift 8:00 am – 6:00 pm
33-40 hours/week Thursday to-Monday – Weekend support needed. Tuesday and Wednesday will be off-
Ability to Perform the Following Requirements:
• Current required schedule: Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Required Qualifications:
• 1 or more years' related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift
Primary duties:
• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Boeing Company news.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
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