Anyone who transacts through this site does so at their own risk.

This website is for information purposes only. No representations or warranties are given by Eloquent Learning Health regarding the accuracy of the information this website contains, any material this website provides for or any part of this website. Any reliance by the user on any information this website contains, any material this website provides for or any part of this website, is at the user’s own risk and Eloquent Learning Healthy shall not be liable in any way whatsoever in respect of the user or any other person, directly or indirectly, arising from the utilisation of the information this website contains, any material this website provides for or any part of this website.

The user hereby agrees that in the event of any dispute arising from the utilisation of this website in any manner, form or substance whatsoever, the relevant South African law will apply and the appropriate courts of South Africa will have jurisdiction.

Acceptance and usage

These conditions become effective when you access the site for the first time and constitute a binding agreement between Eloquent Learning Health and yourself, which will always prevail. The current version of these conditions will govern our respective rights and obligations each time you access this site. Eloquent Learning Health offers services such as educational training courses (classroom and online), workshops, seminars, conferences, consultations, knowledge share and various others.

Your use of this website is subject to the terms and conditions as set out herein, including, but not limited to the documents that are referred to in some of the clauses.

You should read the terms and conditions carefully before you access any website or participate in any chatroom, newsgroup, knowledge sharing, bulletin board, mailing list, transaction or other on-line forum of Eloquent Learning Health .

By using this website, you acknowledge that you have read these terms and conditions and agree to be bound by and comply with them.

When you subscribe for the services offered by Eloquent Learning Health, you will be issued with login credentials – this will be your key to using the site, or any of the services such as online courses, knowledge share, consultation, electronic data services or any other services. By using the login credentials to access the service and/or by using the service, you will be signifying your acceptance of these terms and conditions of use, which will form a binding agreement between you and Eloquent Learning Health.

Eloquent Learning Health’s  online products and services (“Online Services”) are subject to certain procedures and approvals, which Eloquent Learning Health may reject at their sole discretion.

Interpretation of this Agreement

“the/this agreement” – means these terms and conditions of use, Eloquent Learning Health’s privacy policy, and any other terms and conditions which Eloquent Learning Health may, from time to time, impose in respect of the service, as amended and updated from time to time;
“effective date” – means the date on which Eloquent Learning Health activates your subscription to the service;
“fees” – refers to monetary charges imposed by Eloquent Learning Health in exchange for the provision of specific services or products, including but not limited to educational programs, training sessions, consultation services, or products related to knowledge sharing. 
“service(s)” – means any service offered by Eloquent Learning Health or its business partners, any service described in these terms and conditions, consultations services, knowledge sharing, and any other service that you may subscribe to or which may form part of Eloquent Learning Health’s offering from time to time;

Nature of information on the site

All information on this site is only intended to provide you with information about Eloquent Learning Health, their clients, their members, their business partners, their products, services and objectives. Nothing on this site should be treated as an offer but merely as an invitation to do business with us.

Electronic communications

When you visit the Eloquent Learning Health website and during that visit complete a web form to request information or when you send an e-mail to Eloquent Learning Health, and do not explicitly request a non-electronic communication medium, you consent to receiving communications from Eloquent Learning Health electronically and agree that all agreements, notices, disclosures and other communications sent by Eloquent Learning Health satisfy any legal requirements, including, but not limited to the requirement that such communications should be “in writing”.

Online course enrolment and access

When you enrol in an online course or other content, Eloquent Learning Health grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by an Eloquent Learning Health authorised representative.

We generally give a one-year access license to our students when they enroll in a course or other content. However, we reserve the right to revoke any license to access and use any content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint. This one-year access license does not apply to enrolments via Subscription Plans or to add-on features and services associated with the course or other content you enrol in. For example, Eloquent Learning Health and its instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with the content. To be clear, the one-year access is to the course content but not to the instructor.

Enrolment and attendance of classroom courses

When you enrol in a classroom-based course presented and hosted by Eloquent Learning Health, you agree to adhere to all terms and conditions outlined in this agreement.

Attendance is mandatory for all scheduled sessions of the enrolled classroom-based courses. Participants are responsible for ensuring their punctuality and participation in all course activities.

Participants must adhere to Eloquent Learning Health’s cancellation and refund policy, as specified in this agreement, or as communicated by Eloquent Learning Health representatives.

All intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, and any other proprietary information related to the classroom-based courses, materials, and content provided by Eloquent Learning Health, remain the exclusive property of Eloquent Learning Health.

Participants acknowledge that the course materials and content provided are solely for their personal educational use. Any unauthorised reproduction, distribution, or public display of these materials is strictly prohibited.

Participants agree not to disclose, reproduce, or distribute any course materials or content, in whole or in part, to any third party unless we give you explicit permission to do so in a written agreement signed by an Eloquent Learning Health authorised representative.

Eloquent Learning Health grants participants a limited, non-exclusive, non-transferable license to use course materials solely for personal educational purposes. This license does not confer any rights to modify, reproduce, or distribute the materials beyond the scope of the course.

Eloquent Learning Health reserves the right to take appropriate legal action, including but not limited to the termination of course enrolment, seeking injunctive relief, and pursuing damages, in the event of any violation of these terms related to enrolment, attendance, or intellectual property.

By enrolling in a classroom-based course presented and hosted by Eloquent Learning Health, participants acknowledge and agree to the terms outlined in this clause.

Limited License to General Users

The Eloquent Learning Health Website and the content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of an Eloquent Learning Health authorised representative.

The license does not allow the User to collect product or service listings, descriptions or other information displayed here.

Eloquent Learning Health grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited, and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

The User may not frame nor use framing technologies to enclose the Website or the Content nor any part thereof without the consent of Eloquent Learning Health.

Eloquent Learning Health does not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Eloquent Learning Health, their affiliates or subsidiaries reserve the right to refuse service, terminate accounts, remove, or edit Content, or cancel orders at their sole discretion.

Any unauthorised use terminates this agreement.

Using search technology

The use of search technology, such as “web-crawlers” or “web-spiders”, to search and gain information from this website is not permitted if such technology will result in slowing down this website or infringe the intellectual property rights of Eloquent Learning Health.

Information feeds

We may use the services of other organisations to provide information on the site. We have no control over this information and make no representations or warranties of any nature as to its accuracy, appropriateness or correctness. You agree that such information is provided “as is” and we will not be directly or indirectly liable for any damages that may arise from your reliance on it. Please refer to the disclaimer as well.

Linked third-party sites and third-party information

This site may contain links to other websites with information and material produced by other parties. While we try to provide links only to reputable websites, we cannot accept responsibility or liability for the information provided on other websites. A link from our site to any other website does not mean that we have scrutinized or endorsed the owners or administrators of the websites or their business or security practices and operations.

All third-party information regarding products advertised on the website was obtained from the owner/supplier of the product and Eloquent Learning Health will not be held liable for any errors in data communicated by the legal owner. Eloquent Learning Health will always strive to displaying accurate and correct data.

Eloquent Learning Health does not constitute the accuracy of the claims made by the owners of the product but merely serves as a communication portal. Any such errors are to be taken up with the owner of the product.

Software

The user needs to maintain hardware and software of sufficient performance ability on the Website. Your failure to use advanced browsers may cause some or all functionality of the site not to operate properly.

No warranty is given that any files, applications, or functions available on the site are free of viruses, Trojans, bombs, or other data errors.

The law governing our relationship

The conditions will be governed and construed in accordance with the laws of the Republic of South Africa without reference to any conflict of law provisions.

This privacy notice is part of your agreement with Eloquent Learning Health.

During our interactions, you share personal information with Eloquent Learning Health.

This notice tells you what to expect when we collect and use your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.

If you have any questions, please contact us at info@eloquent.co.za

Information we collect

We collect your information when you interact with us through our website:

1. When you buy our products or services

We need your information to provide our products or services to you. Sometimes we are required by law to collect your information; for instance, tax legislation forces us to collect personal information.

We collect your:

• name
• mobile number
• address
• VAT number

We use this information to :

• process your payment card details in order to complete a purchase;
• deliver any products or services you requested;
• send you your statement or any other legal documents that relate to your transaction; and
• fulfil our legal obligation to use or disclose your information.

2. When you create an online profile

We collect your information when you create an online profile. Some of the fields are mandatory. If you don’t complete all the required fields, you will not be able to create a profile. We will prompt you if this is the case.

We use this information to :

• create your profile;
• process your orders;
• issue CPD certificates
• track your course purchasing history; and
• send marketing information if you asked us to.

3. When you contact us, we collect information from your message

When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.

You have to be older than 18 to use our services or products, and we will not knowingly collect the personal information of children without the consent of a parent or guardian.

How we use your information

We may use your personal information to:

• Respond to your queries or requests.
• Process your application or registration.
• Send you newsletters, updates, and other relevant information.
• Analyze and improve our website and services.
• Comply with legal and regulatory requirements.

We may also use your personal information for other purposes that are not listed above, but we will always seek your consent before doing so.

Disclose of your personal  information

We may disclose your personal information to third parties in the following circumstances:

• When required by law or regulatory authorities?
• When we need to share your information with service providers to carry out our services, such as IT support or marketing services.
• When we need to share your information with partner institutions or organizations for joint programs or initiatives.
• When we need to share your information with academic partners for research purposes, provided that the information is anonymized and cannot be used to identify you.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Protection of your personal information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, loss, or theft. We also restrict access to your personal information to authorized personnel who need to know the information for the purposes listed above.

We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.

You also have a role to play in keeping your information secure. For example, you should never share account login credentials with third parties, because while our servers are protected, we cannot protect your personal information if access is gained to the information we keep using your login credentials.

You have the right to be informed about the personal information we have, and what we do with it.

You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.

You have the right to:

• Access and obtain a copy of your personal information.
• Correct any inaccuracies in your personal information.
• Request that we delete your personal information.
• Object to the processing of your personal information.
• Withdraw your consent to the processing of your personal information.

If you wish to exercise any of these rights, please contact us at info@eloquent.co.za.

It can take several days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.

Use of Cookies

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.

What are Cookies

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It’s important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

To find out more about cookies, visit www.allaboutcookies.org.

Payment options accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Eloquent Learning Health bank account, the details of which will be provided on request

Card acquiring and security

Card transactions will be acquired for Eloquent Learning Health via the InstaPay WebPay service provided by Omnea (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Omnea (Pty) Ltd uses PCI/DSS compliant services and no Card details are stored on the website. Users may go to www.omnea.co.za to view their security policy.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Enrollment Confirmation

Upon enrollment in any Eloquent Learning Health course or service, a confirmation email will be sent to the participant, providing details about the course or service, including dates, times, and any other relevant information.

Classroom courses and non-online services

Cancellation by Participant

Participants may cancel their enrollment in a classroom course or any non-online service by notifying Eloquent Learning Health in writing (via email or a written letter).

Cancellation Period:

• Full refund: Cancellations made 14 calendar days or more before the start of the course.
• Partial refund: Cancellations made 7 calendar days or more before the start of the course, subject to a 50% of course fee deduction for administrative, processing and preparation fees.

No refunds will be issued for cancellations made within 7 days of the course start date.

Course Postponement or Cancellation by Eloquent Learning Health

Eloquent Learning Health reserves the right to postpone or cancel a course due to unforeseen circumstances, such as low enrollment, instructor unavailability, or other logistical issues.

In such cases, participants will be notified promptly, and they may choose to transfer their enrollment to a future course or receive a full refund.

Online couses and services

No refunds will be issued for cancellations of online courses or services.

Refund Process

Refunds will be processed using electronic funds transfer (EFT) payment method only.

Refund amounts will be calculated based on the cancellation policy outlined above.

Course Materials and Access

In the event of participant cancellation, access to course materials and online resources will be revoked.

Exceptions

Eloquent Learning Health may consider exceptions to this policy in exceptional circumstances, such as medical emergencies. Participants must provide appropriate documentation to be eligible for consideration.

Contact Information

Participants should contact the Eloquent Learning Health customer support team for all refund and cancellation inquiries:

Email: admin@eloquent.co.za

Policy Updates

Eloquent Learning Health may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

By enrolling in an Eloquent Learning Health course, participants acknowledge and agree to comply with this refund and cancellation policy.